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Shipping Information

  • TCG Kiwi currently ships New Zealand wide including urban and rural address.

  • Our products are packaged carefully and thoroughly as we understand that these collectibles are as precious to you as they are to us. 

  • Orders are processed 7 days a week (excluding public holidays) 

New Zealand

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  • All orders are delivered by New Zealand Courier Post. 

  • Estimated shipping times are 1 - 3 buisness days for Urban addresses and 4 - 6 business days for Rural addresses (please note these times are a guide and subject to change). 

  • $7.50 flat rate to Urban addresses and $9 flat rate to Rural addresses. 

  • Free shipping on all orders over $100. 

  • Tracking links will be included in your shipping confirmation email with a link to the NZ Post tracking website. 

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Christchurch Store Pick Up

  • Christchurch store pick up is available for all customers living in the Canterbury area. 

  • TCG Kiwi order pick up is located inside of Champions of the World, located at the following address: 8/478 Cranford Street, Redwood, Christchurch 8051. 

  • Champions of the World is open Weekdays 9am - 5pm & Weekends 10am - 4pm. 

  • Please wait for email confirmation that your order is ready to collect before visiting the store.

  • Order confirmation and photo ID will be required to collect your order. 

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Refund Policy

  • In the unlikley event you are unhappy with your purchase, please contact our support immediately. We will always do our best to rectify any issues to the best of our ability. 

  • No cards are guaranteed in any product unless specified in the product description. 

  • We do not offer refunds or returns for change of mind purchases. We may offer an exchange or refund on a case by case basis provided the product is unopened and undamaged.

  • Customers will be responsible for organizing return shipping and paying shipping costs, unless organized prior. 

  • Once we have received and inspected your return we will notify you if your refund has been approved or declined. If approved you will be refunded on your original payment method. 

  • To be eligible for a refund or return the item(s) must be in the same condition they were received in. 

  • If our product is faulty we will meet our obligations under the Consumer Guarantees Act 1993

  • Proof of purchase will be required to process any refund or return. 

  • We offer pre-order on select items. When an item is set for pre-order it will have it’s estimated release date displayed below the product (Although we do our best to ensure items arrive ready for release, this date is subject to change at anytime). Pre-orders remain open until the item/s arrive and are dispatched. Payment for pre-order items must be made upfront during the pre-order checkout. If for any reason a pre-order item becomes unavailable then the normal refund and return policy will come into effect. A pre-order is still a binding sale and will follow the standard terms and conditions of all other orders.

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Privacy Policy

  • We, tcgkiwi.com, collect customer information for marketing and promotional purposes as a way of enhancing your shopping experience. This data includes customer information gathered through processing sales transactions and in response to customer surveys. We respect your privacy and have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. We do not sell or give out email addresses to anyone.

  • We, tcgkiwi.com, may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

  • Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability, and functionality of this website, evaluate the effectiveness of the advertising on this website, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result. 

  • When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party’s privacy policies. 

  • We, tcgkiwi.com, reserve the right to change this privacy policy at any time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates.

Get in Touch

8/478 Cranford Steet, Redwood, Christchurch 8051, New Zealand

64 27 353 6737

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